Perspectives on employee experience

PERSPECTIVES

Insights

Ideas worth sitting with. On EX, people science, AI, and the future of work.

Diagnostics5 min read

What Your Exit Interview Data Is Actually Telling You (And What It's Not)

Exit interviews are the most misread signal in HR. The truth is in what people don't say — and when they stopped saying anything at all.

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EX Method6 min read

Journey Mapping Is Not a Workshop Exercise

Most journey maps end up on a wall and die there. Here's how to make one that actually drives decisions.

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Data & Evidence4 min read

Why Triangulation Beats Any Single Survey Score

One number from one survey is an opinion. Three independent signals pointing the same way is evidence. The difference matters.

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People Science8 min read

The Manager Moment Problem: Why Culture Breaks at the First Line

Every culture initiative eventually collides with the manager layer. Most fail there. Here's why — and what to do about it.

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Transformation5 min read

How to Close the Loop: What HR Leaders Get Wrong About Feedback

Most feedback loops close for leadership, not for employees. That's the exact moment trust disappears.

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AI + HR6 min read

The HR Leader's Guide to AI That Actually Works

Most AI pilots fail not because of the technology, but because of the adoption gap. Here's what gets ignored.

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Automation4 min read

Why Automation Fails: It's Not the Technology

The failure point is almost always cultural — teams that don't trust what they didn't build.

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EX Method5 min read

Employee Experience Is a Systems Problem

Until you fix the workflow beneath the culture, no amount of perks or engagement initiatives will hold.

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Small Business7 min read

The SMB Advantage: How Small Teams Move Faster with AI

Small businesses don't need to catch up. They need to leapfrog. Here's how.

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Capability Building5 min read

Training vs. Tool: Why Most AI Rollouts Miss the Point

A tool nobody uses is a liability, not an asset. The investment should be in people, not platforms.

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Process Design8 min read

From Process Maps to Living Systems

A new way to think about workflow: not a document, but a responsive, improvable system.

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